By accessing and using this website, you agree and consent (and your parent/legal guardian agrees and consents on your behalf, if you are a minor in your jurisdiction of residence) to the collection, use and disclosure of your personal information as outlined in this Policy.
How Forum by Prométour Collects Information
We collect two basic types of information: personal information and anonymous information. We define “personal information” as information that is about an identifiable individual. Personal information might include: names, ages, contact information, payment information, school affiliation and travel schedule and preferences. “Anonymous information” is information that does not identify you, such as technical information about your computer or anonymous statistical information about groups of our users.
We collect both personal information and anonymous information through the Website. We sometimes collect personal information and anonymous information by asking you to enter it into forms on our Website. For example, if you make a request for more information about one of our trips, we request your name, e-mail, phone number, the name of your school and other details. We also collect anonymous information automatically as you use the Website—see the section below titled Cookies and Analytics.
How we Use and Disclose Your Information
- respond to your questions or comments- for example, if you request more information about a trip, we will use your contact details to send you that information.
- administer our promotions and Website;
- fulfill your purchase, subscription or order;
- to otherwise provide or improve our products and services; and/or
- to carry out other purposes which are disclosed to you and to which you consent.
We will not share your personal information with third-parties unless:
- you give us your express permission to do so;
- it is to your parent or guardian if you are a minor;
- it is to your trip organizer, if you are part of a group trip; you, or your parent or guardian if you are a minor, consent to this by participating in a group trip;
- it is necessary to allow our service providers or agents to provide services for us;
- it is necessary in order to provide you with our products or services that you have requested or to contact you;
- it is necessary to process payments from you;
- it is necessary to investigate potential fraud or security breaches;
- it is for any other purpose to which you consent; or
- otherwise as we are required or permitted by law.
Contests, Sweepstakes and Other Promotions
We may feature contests, sweepstakes or other promotions on our Website from time to time. These promotions may require you to provide personal information in order to join and we may use this information to administer the promotion. With your consent, we may also use the information you provide to market our products and services to you. With your consent, we may also share this information with our partners who may use such information to communicate with you about the contests, sweepstakes or other promotions or their products and services.
With your permission, we may from time to time contact you with information on offers of goods and services, brochures, new products and forthcoming events. You can sign up for these communications when you register to use the Website, complete a transaction on the Website, or wherever we offer you the opportunity to sign up. You may opt-out of receiving marketing communications at any time by visiting www.forumlanguageexperience.com or by following opt-out the instructions in our marketing e-mails. Please allow us a reasonable time to process unsubscribe requests.
Cookies and Analytics
We also collect anonymous information about your computer or mobile device when you use our Website, such its IP address, operating system and browser type. If you follow a link to our Website or use a search engine to access our Website, we may collect the address of the page or the search engine query that referred you to our Website. We use this information to help us operate and improve the Website and to understand how visitors find our Website. We also use your IP address to determine the general physical location of your computer or mobile device and the name of your internet service provider.
Links to Other Websites
Third Party Social Media Platforms
Social Features on this Website
Some pages on the Website contain social features let you publicly post photos or messages. The information you post can be collected and used by people you do not know. We may also use information you post on these social areas of our Website for promotional purposes, and by posting material to these social features, you (and your parent/legal guardian on your behalf, if you are under the age of majority in your jurisdiction of residence) grant to Forum Language Experience a world-wide, perpetual, irrevocable, transferable, sub-licensable, royalty-free, non-exclusive, and unrestricted license to copy, reproduce, adapt, transmit, edit, modify, or otherwise use, publicly display, distribute, translate and create compilations and derivative works from, any and all such content (in any format or media) and waive all moral rights in and to all such content in favour of Forum Language Experience. We urge you to carefully consider what you post in social areas.
Online Registration Site
We provide a custom portal for travelers and trip organizers. If you are part of a group trip, you, or your parent or guardian if you are a minor, understand and agree that your trip organizers can access your contact information and your account status. You can also access your personal profile.
We are committed to preserving online privacy for all of the visitors to our Website, including children. Our Website is not designed for children and we do not knowingly collect information about children under the age of 13 without the consent of their parent or guardian.
We have taken reasonable steps and have in place appropriate physical, organizational, and technological security measures to protect your personal information, including keeping your financial information private and safe. You acknowledge, however, that no transmission of data over the Internet can be guaranteed to be 100% secure, despite our efforts. We cannot guarantee that such information will not be intercepted by third-parties. We retain personal information that we collect only as long as reasonably necessary to fulfill the purposes for which it was collected or to meet any legal requirements. We have retention standards which meet these requirements. We destroy personal information when it is no longer needed for the purposes for which it was collected.
Personal information may only be accessed by persons within our organization, or our third party service providers, who require such access to carry out the purposes indicated above. Personal information we collect is maintained with the source of the information on servers based in Roubaix, France.
Access and Rectification
You have a right to request access to your personal information and to request a correction to it if you believe it is inaccurate. If you have submitted personal information to us and would like to have access to it, or if you would like to have it removed or corrected, please contact us using the contact information provided below.
We will use reasonable efforts to comply with your request; however, in some cases we may not be able to allow you to access certain personal information in certain circumstances, for example if it contains personal information of other persons, or for legal reasons. In such cases, we will provide you with a reasonable explanation of why it is not possible to grant access to your personal information.
Forum by Prométour
2700 Adams Avenue, Suite 205
92116 San Diego, CA